There are a few possible reasons a payment may fail. Your card may have expired or been replaced, your account may not have sufficient funds, or your bank may have flagged the transaction for security reasons. For privacy, banks do not share the exact reason with us, so you may need to check with them directly.
You can update or change your payment method at any time through the “My Account” section of our website.
No. There is no sign-up fee.
You only pay your monthly subscription, and you’re free to keep it for as long as you enjoy our service.
Your first payment is taken at the time of sign-up so we can start processing your order immediately.
Future payments (including your next month’s order and following months) will be billed on the 1st of each month. If a payment fails, don’t worry — we’ll automatically try again.
Please note: payment delays may affect your delivery date.
No, there’s no long-term contract.
You can cancel at any time — although we hope you’ll love our products so much that you’ll never feel the need to leave!
Absolutely! You can send our products as a gift.
Simply select the “Gift” option at checkout and we’ll include a personalized note inside the recipient’s first delivery.
Updating your delivery address is simple.
Just log in to your ‘My Account’ section, and you’ll be able to edit your personal details — including your delivery address — at any time.
Absolutely! You can subscribe to multiple packages if you’d like, whether it’s matching tees with a loved one or adding an extra item for yourself.
Just head to the members area and select “+ Add New Package” or choose “Add Subscription.”
Your new subscription will be processed as soon as you confirm your selections.
Each month, we’ll notify you as soon as your subscription box has been shipped.
While we don’t currently offer real-time tracking, most orders arrive within a few days of dispatch. Our courier usually guarantees delivery within 7 working days.
If your order hasn’t arrived after this time, please reach out to us via the contact page — we’ll be happy to help.
Please allow up to 7 working days from the dispatch date for your order to arrive.
If it still hasn’t reached you after that period, contact us and our team will investigate the issue for you.
Yes! Our Tee Picker opens on the 20th of every month, giving you a chance to choose your next design.
The Tee Picker closes on the last day of the month, and we’ll send you a reminder email 48 hours before it closes so you don’t miss out.
Once selected, we’ll start printing your new tee right away!